With customers demanding a better and faster way to interact with organizations, enterprises cutting across sectors are turning to artificial intelligence to transform their business, remain competitive and grow their business.

With the propensity of consumers to patronize service providers that offer the best user experience, companies of all hues vie to offer the best customer satisfaction across multiple touch points.

The technological developments taking place in the field of machine learning and artificial intelligence have helped healthcare sector  alter the way the industry diagnoses and treats diseases.

When chatbots were initially introduced several years ago, users marveled at the advances in technology and the manner in which this artificial intelligence bot was able to perform functions as done by a human being.